ABSTRACT
During the current COVID-19 pandemic, older people are encouraged to use information, communication and technology in their everyday lives and discouraged from physical interactions. In Malaysia, it shows that implementing the Movement Control Order (MCO) to control the spread of the COVID-19 pandemic saw a shift in consumer trends, prompting businesses to explore new strategies to interact with consumers. But there is no study indicating the contributions of older people in this new business environment. Several complaints were reported regarding the usability, acceptability, and suitability of these applications for the elderly. The objectives of this study: (1) to investigate issues and challenges on older citizens in current software design quality;(2) To identify current practises on software usage amongst the older citizens, especially in e-commerce and e-business applications;and (3) To propose a model a software design quality that meets older people requirements, limitations, and expectations. The new model helps the developers design and construct software compatible with the elderly based on a quality perspective. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.